Driver Resources · Fraud Prevention & Recordkeeping

Broker & Load Fraud Verification Toolkit

Compare official FMCSA records, contact information, rate confirmations, pickup details, and payment instructions before deciding what needs further verification.

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Stop for immediate safety or theft concerns. If cargo theft is in progress, a driver or facility is in danger, or freight has been redirected without authorization, contact the appropriate law-enforcement or emergency authorities first. Do not confront suspected offenders.

Verification aid — not a legitimacy decision. This toolkit is provided for planning, fraud-awareness, organization, and recordkeeping only. It does not determine whether a broker, carrier, contact, load, payment instruction, or transaction is legitimate, safe, authorized, insured, financially responsible, or compliant. Clear To Roll does not investigate, verify, approve, certify, screen, qualify, rank, recommend, or guarantee any company, person, load, payment, or transaction. Official records can change, and matching information does not prove that the person contacting you is authorized to act for the listed company. Use official sources, independent contact methods, company procedures, insurance guidance, law enforcement, and professional advice where appropriate.

Use official and independent contact channels. FMCSA recommends confirming broker and carrier phone numbers through SAFER and calling the published number when information does not match. FMCSA also warns that top search results and professional-looking documents may be fraudulent. Use the official FMCSA tools and a separate trusted contact method.

Motus fraud warning. FMCSA has warned that bad actors are impersonating Motus through phishing emails and look-alike websites. The legitimate Motus website is motus.dot.gov. Go directly to the official site rather than using links in unexpected or unsolicited messages.

FMCSA has reported phishing messages using wording such as: “Notice of Required Off-Cycle Update.” Not every Motus-related email is fraudulent, but verify independently before clicking any link. See the official FMCSA Fraud Alerts page for current guidance.

Using the public toolkit? Your entries stay in this browser session and are not saved. To store documents, track important dates, organize records, and keep your driver file updated over time, create a Clear To Roll account.

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Privacy note: This public page does not upload, store, or send your entries. Avoid entering passwords, one-time verification codes, full bank information, full Social Security numbers, or other unnecessary sensitive information.

ID

Check Official Records

Record SAFER and Motus results, authority status, entity type, address, phone, and broker financial-responsibility checks.

☎

Confirm the Contact

Compare phone numbers, email domains, reply-to addresses, websites, and the person handling the load.

⇄

Compare the Load

Review rate confirmations, pickup and delivery details, carrier identity, payment terms, and changes.

📋

Keep an Evidence Trail

Log calls and discrepancies, and review your verification summary in your browser.

Public KitReview a Broker, Contact & Load

Mark the checks that apply, choose a status, add factual notes, and use the summary to identify unresolved conflicts. The worksheet does not label a load “safe” or “fraudulent.”

AYour Review Information (optional)
This information stays in your browser session only.
BBroker, Contact & Load Offer
CReview Filters & Disposition
Official FMCSA Registration & Authority›
Use official FMCSA sources. A matching name or number alone does not prove that the person contacting you is authorized to act for that company.
Search the number provided, not only the company name.
SAFER
Not selected
FMCSA directs users to Motus for current registration record activity.
Motus
Not selected
Compare the official record with the rate confirmation, email, and load-board listing.
FMCSA
Not selected
Confirm whether the entity is shown as a broker, carrier, freight forwarder, or other registrant.
FMCSA
Not selected
An inactive or out-of-service status needs direct clarification before proceeding.
SAFER
Not selected
Review the current official record; do not rely on a copied screenshot supplied by the contact.
FMCSA
Not selected
Record any difference and confirm it through the official published contact.
FMCSA
Not selected
FMCSA recommends calling the number posted in SAFER when the number provided does not match.
SAFER
Not selected
Ask the company to confirm the load number, contact, origin, destination, and carrier assignment.
FMCSA
Not selected
Brokers generally must maintain a $75,000 BMC-84 surety bond or BMC-85 trust; use current FMCSA records.
FMCSA
Not selected
A legitimate change can occur, but it should be confirmed through a separate trusted channel.
Records
Not selected
Pause when the official status conflicts with the role or transaction being offered.
FMCSAHigh priority
Not selected
Contact & Digital Identity›
Verify through a phone number, website, or account you independently know is real. Do not rely only on information inside the message or load offer.
Call the published company number and ask whether the person is authorized to handle the load.
Phone
Not selected
Check the complete sender and reply-to addresses, especially on a phone.
Email
Not selected
Look for misspellings, extra words, substituted letters, or unrelated free-email accounts.
Email
Not selected
A different reply-to address can redirect responses to an impersonator.
Email
Not selected
Type or use a known official address instead of an unexpected link.
Web
Not selected
FMCSA and FTC advise against clicking suspicious links; use official channels directly.
Phishing
Not selected
Caller ID and area code are not proof of identity.
Phone
Not selected
FMCSA and FTC warn that fake profiles or paid results may display scam contact information.
Web
Not selected
Do not send EIN, bank, CDL, login, PIN, or account details until the request is confirmed.
Security
Not selected
Legitimate contacts should not need your one-time login or verification codes.
Security
Not selected
Use a known phone number or existing account relationship, not the changed email alone.
Security
Not selected
The person reached through the official number should be able to confirm the load independently.
Phone
Not selected
Rate Confirmation & Load Details›
Compare every important detail across the rate confirmation, load board message, email, text, shipper information, and any revised documents.
Compare the load board, rate confirmation, email subject, and follow-up messages.
Load
Not selected
Record differences in abbreviations, DBA names, or numbers and confirm them.
Documents
Not selected
The rate confirmation should identify the carrier actually contracted.
Documents
Not selected
Confirm material differences directly with the broker and shipper using trusted contacts.
Pickup
Not selected
Do not ignore an unexplained destination change.
Delivery
Not selected
Compare appointments and any revised instructions.
Schedule
Not selected
Material changes should be documented and independently confirmed.
Load
Not selected
Keep each version and note who approved any change.
Rate
Not selected
Confirm before loading when the facility information does not match.
Pickup
Not selected
Compare the signer, title, phone, email, and company information.
Documents
Not selected
Keep the original and every revision so the sequence of changes is clear.
Records
Not selected
FMCSA identifies requests to present as a different carrier as a reason to stop the transaction.
FMCSAHigh priority
Not selected
Question unexplained reroutes or delivery changes before moving the load.
DeliveryHigh priority
Not selected
Payment & Financial Instructions›
Treat changes to payment, factoring, quick pay, bank, fuel advance, or remittance instructions as a separate verification event.
Compare days-to-pay, quick-pay fee, deductions, and required paperwork.
Payment
Not selected
Confirm the legal name and account relationship before sending payment information.
Payment
Not selected
Verify through a known contact or established portal.
Payment
Not selected
FBI IC3 recommends a secondary channel for requests to change account information.
IC3
Not selected
Pause and verify any request to pay before hauling.
PaymentHigh priority
Not selected
Unusual, hard-to-reverse payment methods are common scam warning signs.
FTCHigh priority
Not selected
Do not share codes or credentials in response to an unexpected request.
Security
Not selected
Use contact information from a known source, not only the document received.
Payment
Not selected
Scammers often create urgency to prevent independent checking.
FTCHigh priority
Not selected
FMCSA identifies a rate far above the market as a reason to stop and verify.
FMCSAHigh priority
Not selected
FMCSA flags situations where a broker is quick to agree to pay more.
FMCSAHigh priority
Not selected
Treat a changed email, portal, bank, factor, or payee as a new verification event.
SecurityHigh priority
Not selected
Pickup, Carrier & Driver Identity›
The carrier, driver, tractor, trailer, pickup number, and facility records should be consistent with the parties that were actually contracted.
The facility should know which carrier was assigned when that information is available.
Pickup
Not selected
Use a trusted carrier contact rather than only the number supplied in a new message.
Carrier
Not selected
FMCSA encourages customers to maintain driver and vehicle logs.
FMCSA
Not selected
Compare unit, plate, markings, and available photos when lawful and appropriate.
FMCSA
Not selected
Record and escalate a material mismatch before releasing freight.
Pickup
Not selected
FMCSA identifies this as a reason to stop the transaction.
FMCSAHigh priority
Not selected
Resolve a mismatch before the freight is released.
Pickup
Not selected
Keep the records with the load file.
Records
Not selected
Confirm through the broker’s and carrier’s official contacts.
Carrier
Not selected
Do not rely only on a text or new email directing the truck elsewhere.
PickupHigh priority
Not selected
Pause when the facility, driver, carrier, or equipment information does not align.
PickupHigh priority
Not selected
High-Priority Red Flag Review›
These are high-priority conditions to pause and verify. Several are specifically identified by FMCSA in its broker and carrier fraud guidance.
FMCSA says to stop the transaction when this occurs.
FMCSAHigh priority
Not selected
FMCSA says to stop when the destination is questioned and the response is simply that it is a blind load.
FMCSAHigh priority
Not selected
FMCSA identifies this as a stop-and-verify condition.
FMCSAHigh priority
Not selected
FMCSA identifies this behavior as a stop-and-verify condition.
FMCSAHigh priority
Not selected
An unresolved mismatch is a high-priority concern.
SAFERHigh priority
Not selected
Pause for an unresolved authority, entity-type, inactive, or out-of-service conflict.
FMCSAHigh priority
Not selected
Confirm financial changes through a separate trusted channel.
IC3High priority
Not selected
Do not release or move freight until material differences are confirmed.
PickupHigh priority
Not selected
Use official .gov sites and known company channels.
PhishingHigh priority
Not selected
Urgency should not replace independent confirmation.
FTCHigh priority
Not selected
FMCSA advises carriers to identify who is paying the freight and contact that party’s brokerage service; holding freight hostage is illegal.
FMCSAHigh priority
Not selected
Evidence, Reporting & Follow-Up›
Keep a dated record of what was checked, who confirmed it, what did not match, and what action was taken.
Keep the original message, not only a screenshot or forwarded copy.
Evidence
Not selected
Keep every version with dates and sender information.
Evidence
Not selected
Note the system used, number searched, and what was displayed.
Evidence
Not selected
Document the number dialed, date/time, contact, and response.
Call Log
Not selected
Keep the sequence of communications.
Evidence
Not selected
Record what differed, who confirmed it, and what changed.
Records
Not selected
Keep what applies with the load file.
Records
Not selected
Use trusted contacts and keep a record of the notification.
Follow-Up
Not selected
FMCSA’s National Consumer Complaint Database accepts CMV driver and industry complaints.
NCCDB
Not selected
Use IC3 for suspected internet crime or business email compromise.
IC3
Not selected
ReportFraud.ftc.gov accepts scam reports.
FTC
Not selected
Safety and active crime concerns come first.
Safety
Not selected
Follow contracts, policies, and professional guidance.
Follow-Up
Not selected
Record whether the load was paused, declined, confirmed, escalated, or otherwise handled.
Records
Not selected
Custom Verification Items›
Add business-specific checks, customer requirements, or other items that apply to this load.
Browser-only: This free toolkit is browser/session-only and is not saved when you leave the page.
Official Verification Links
☎Verification Contact Log
Record calls or independent checks. Use the phone number or website you independently know is real — not only the information in the suspicious message.
Date / timeCompany / sourceNumber, URL, or channel usedPerson reachedResult / confirmation
!Discrepancy & Evidence Log
Document what did not match, the trusted source used for comparison, the resolution, and where supporting evidence is stored. This page does not upload files.
Field / issueInformation providedTrusted / official informationStatus / actionEvidence location / notes

Verification Review Summary

Items Requiring Attention
0
Needs follow-up or conflict / red flag
Review incomplete
  • Current dispositionReview incomplete
  • Review dateOct 14, 2026
  • Applicable checks0
  • Confirmed / consistent0
  • Not reviewed0
  • Needs follow-up0
  • Conflict / red flag0
  • Critical red flags0
  • Not applicable85
  • Verification contacts logged0
  • Discrepancies logged0
  • A matching USDOT or MC record does not prove the contact is authorized.
  • Call the official published number when contact information differs.
  • Do not rely only on caller ID, documents supplied by the contact, or top search results.
  • Pause unresolved authority, destination, driver, equipment, or payment conflicts.
  • This public version does not save entries.

Clear To Roll helps you organize your own records. It does not investigate or determine whether a transaction is legitimate. Get started with Clear To Roll.

Official Verification & Reporting Links

Open official sites directly. Do not use a link supplied in an unexpected email, text, or document when you can navigate to the official source yourself.

FMCSA Broker and Carrier Fraud & Identity Theft

Official prevention steps, stop conditions, and guidance for carriers and brokers affected by fraudulent loads.

fmcsa.dot.gov — Fraud & Identity Theft

SAFER Company Snapshot

Search by USDOT number, MC/MX number, or company name. Compare the official phone, address, entity information, status, and operations.

safer.fmcsa.dot.gov

Motus: USDOT Registration System

FMCSA’s current registration system allows public users to search registration records. Use current official records for registration activity.

motus.dot.gov

FMCSA Fraud Alerts

Review current FMCSA alerts about phishing, fake notices, spoofed websites, impersonation, and registration scams.

fmcsa.dot.gov — Fraud Alerts

FMCSA Insurance Filing Requirements

Official filing information, including broker and freight-forwarder financial responsibility requirements.

fmcsa.dot.gov — Insurance Filings

FMCSA Contact Center

For registration questions or suspicious FMCSA communications, contact FMCSA through its official channel or call 1-800-832-5660.

Ask FMCSA / Submit a Ticket

National Consumer Complaint Database

Report safety issues, broker issues, registration misrepresentation, identity theft, or other CMV-industry concerns that fit the complaint system.

nccdb.fmcsa.dot.gov

FBI Internet Crime Complaint Center

Report suspected internet crime or business email compromise. IC3 also recommends a secondary channel to verify account-information changes.

ic3.gov

Federal Trade Commission — Report Fraud

Report scams, phishing, impersonation, and suspicious payment requests.

ReportFraud.ftc.gov

Local Law Enforcement / Emergency Services

Contact the appropriate authorities for theft in progress, actual cargo theft, threats, immediate danger, or other active crimes.

Shipper, Receiver, Broker, Carrier & Payer

Use established or independently verified contact information to confirm the load, carrier assignment, destination, and payment relationship.

Your Insurance Provider, Factor or Legal Professional

Notify the appropriate professional when a suspected fraud event may affect coverage, payment, cargo custody, contracts, or legal rights.

Keep Your Load and Business Records Organized

Clear To Roll helps truck drivers and owner-operators organize driver records, load files, incident files, documents, dates, contacts, and Business Packets over time.

The public toolkit helps you review one transaction during the current browser session. A Clear To Roll account helps you keep your own records organized over time.

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Your driver file, ready when opportunity calls.

Broker & Load Fraud Toolkit FAQs

cleartoroll.com855-506-8060support@cleartoroll.com

This toolkit is for planning, fraud-awareness, organization, and recordkeeping only. It is not legal, law-enforcement, insurance, financial, tax, accounting, safety, carrier, broker, dispatch, FMCSA, DOT, or compliance advice. It does not determine whether a broker, carrier, contact, document, load, payment arrangement, or transaction is legitimate, fraudulent, safe, acceptable, authorized, insured, or compliant. Requirements, records, authority status, insurance filings, contacts, and fraud methods can change. Use current official sources and appropriate professional guidance. Clear To Roll does not verify, approve, certify, audit, screen, qualify, investigate, recommend, or guarantee any person, company, load, payment, or transaction.

Last reviewed: September 18, 2026