Legal
Last updated: July 2026
Clear To Roll subscriptions are month-to-month and may be canceled at any time. Cancellation stops future renewal charges but does not refund monthly subscription fees that have already been charged. Monthly subscription fees are non-refundable once charged, except where required by law or expressly approved by Clear To Roll in writing. Before canceling, users are encouraged to download or export any records they want to keep.
Clear To Roll subscriptions are month-to-month. There is no long-term contract. Subscriptions may be canceled at any time. Monthly subscriptions automatically renew each month until canceled. Billing amounts and cycles match the plan selected at signup.
You may cancel your subscription at any time from the Account & Billing page. When live billing is active, you may also cancel through the Stripe Customer Portal. Cancellation stops future renewal charges. Cancellation is effective at the end of your current paid billing period — your subscription remains active through the period you have already paid for, and recurring billing stops after that period ends. Submitting a cancellation request does not immediately cancel billing or delete your account.
Clear To Roll subscriptions are month-to-month and may be canceled at any time. Cancellation stops future renewal charges but does not refund monthly subscription fees that have already been charged. Monthly subscription fees are generally non-refundable once a billing period has started, unless required by law or expressly approved by Clear To Roll in writing.
After cancellation, you retain access through the end of your current paid billing period. After the paid period ends, account access and the ability to view or download stored records may be limited unless the account is suspended or terminated earlier for misuse, nonpayment, security concerns, or policy violations.
Before canceling or closing an account, you are encouraged to download or export any records you want to keep. Clear To Roll provides account export tools, including a complete file ZIP export, so you can download available records before cancellation or account closure. The export ZIP includes a manifest file and a README with folder structure details. The current export ZIP is not encrypted and is not password-protected. The export link is authenticated and time-limited, so you should download it promptly and store it securely. You can download your account ZIP from Account & Billing under "Cancellation and Records Export." For accounts with a large number of files, a request-based export ("Request Complete File Export") is available as a fallback. The export does not include payment card data, internal system logs, permanently deleted files, or records that no longer exist in storage. You remain responsible for saving copies of records you need for your own business, legal, tax, insurance, carrier, broker, shipper, or other purposes.
Concierge Support and Rush Packet Preparation are one-time purchases separate from your subscription. Canceling your subscription does not refund a one-time add-on that has already been charged or fulfilled.
If you have active public Business Packet share links, they remain accessible to anyone who has the link until they expire or until you revoke them. Canceling your subscription does not automatically revoke your packet links. After your paid period ends, recipients may no longer be able to open your packet links. To stop access sooner, revoke or delete your packet links before your account access ends. You are responsible for managing and revoking links you no longer want active.
Deleted records may be restored while they remain available in Recently Deleted. Clear To Roll does not currently enforce a fixed automatic deletion period. Deleting a database record or finalizing an application-level deletion prevents Clear To Roll from creating new access links to that record. However, Base44 does not currently provide Clear To Roll with an API to immediately purge an individual uploaded file from private storage. Underlying file bytes, backups, or provider-controlled copies may remain for a period governed by Base44's systems, backup practices, legal obligations, and security processes. Clear To Roll cannot promise immediate byte-level removal from every storage layer or backup.
After cancellation or account deactivation, your private upload email address may stop accepting files. If you reactivate your account, you may need to regenerate your upload address.
After account closure, Clear To Roll may retain account data, uploaded records, logs, or backups for a limited period as needed for account recovery, legal, security, fraud prevention, backup, dispute, billing, or operational purposes. Clear To Roll does not delete data immediately upon cancellation. You may request deletion of account data, subject to legal, security, backup, billing, or operational limitations. Clear To Roll does not intentionally keep files longer than necessary for the service, legitimate business purposes, security, dispute resolution, or legal obligations. Clear To Roll does not control and cannot guarantee exact provider backup-retention periods.
Clear To Roll may suspend or terminate accounts for misuse, nonpayment, abuse, harmful files, unauthorized access attempts, spam, fraud, or policy violations. Suspended or terminated accounts may lose access to stored records. Users are encouraged to export records they need before any account issue arises.
If something goes wrong with your account, your remedies are limited to account correction, cancellation, data export where available, or a refund if required by law or expressly approved by Clear To Roll in writing. Clear To Roll is not responsible for lost loads, lost contracts, missed business opportunities, or carrier, insurer, lender, broker, tax, legal, or other third-party decisions.
Questions about billing, cancellation, refunds, or your records export request? Reach the Clear To Roll team through the Contact page.
Contact Support →Questions? Contact Clear To Roll support at support@cleartoroll.com or call 855-506-8060.